Warranty

Electronic products: electric cat litter box, pet dryer, electronic feeder

Leap Pets provides free return and exchange service for all the above electronic products within 24 hours from the date of receipt as shown in the logistics, if there is any non-human damage.
Leap Pets provides free return and exchange service for all electronic products within one month from the date of receipt as shown in the logistics, if there is any functional defect.

 

Pet furniture: Pets Condo, cat tree, non-electric cat litter box, non-electric feeder, pet nest

Leap Pets provides free return and exchange service for all the above pet furniture within 24 hours from the date of receipt as shown in the logistics, if there is any non-human damage.

 

Pet toys: cat scratching board, cloth toys, rubber toys

Leap Pets provides free return and exchange service for all the above pet toys within 24 hours from the date of receipt as shown in the logistics, if there is any non-human damage.

 

Pets Carrier: strollers, backpacks, trolley case

Leap Pets provides free return and exchange service for all the above pet carrier within 24 hours from the date of receipt as shown in the logistics, if there is any non-human damage.
Leap Pets provides free return and exchange service for all the above pet carrier within one month from the date of receipt as shown in the logistics if the pull rod is broken, the wheel falls off, or the strap is untied due to non-human factors.

 

Cat Litter

If the cat litter product packaging is damaged or the vacuum packaging leaks within 24 hours after the logistics shows that the product has been received, Leap Pets provides free return and exchange service if the product packaging has not been opened manually.

 

Pets Food

Within 24 hours after the logistics shows receipt, if the pet food packaging is damaged or the food is expired, Leap Pets provides free return and exchange service.